Customers don't stop messaging when you leave your desk. The ReploChat mobile app for Android and iOS puts your WhatsApp team inbox in your pocket. You get a push notification for each new message, can reply, assign and resolve chats, send templates and forms, and keep an eye on campaigns. It's the same workspace, the same chats and the same WhatsApp Business API numbers as the web dashboard. This guide covers what the app does, what stays on the web, and how to get started.
The mobile app is available to customers on plans that include app access (currently Enterprise). See pricing. On other plans you can still sign in to see your plan, plan options and support, but the working screens stay locked.
Who the mobile app is for
- Owners who want to see and answer important chats after hours.
- Field and sales staff, such as real estate agents, delivery coordinators and clinic front desks, who are rarely at a computer.
- Small teams where one person covers WhatsApp in the evening or at the weekend.
What you can do in the app
Chats (the team inbox)
- See all chats from your connected numbers, filter by label and search messages.
- Reply with text, photos, videos, documents and voice notes. Send files from the shared media library and use quick replies.
- Quote-reply, react with an emoji and forward messages.
- Assign to me or Assign to… a teammate.
- Resolve or Reopen a chat, and Snooze it until later.
- Add and read private Notes, manage the chat's Labels and open Contact info.
- Send template when the 24-hour window has closed, and Send form to send a WhatsApp Flow (on plans with Flows).
- Start a New chat with a contact or a number such as
0300 1234567or+92 300 1234567. The first message must be an approved template.
Everything else in the app
| Screen | What it does |
|---|---|
| Dashboard | A summary of your workspace and your setup progress |
| Contacts and Labels | Browse and manage contacts and labels |
| Templates | See templates and their approval status, and create new ones |
| Forms | Your WhatsApp Flows and the responses customers submitted |
| All Campaigns | Create a campaign and follow its delivery and read results |
| Business Profiles | Edit what the AI assistant knows, and test it with sample questions |
| Media Library | Upload, find and delete files you send often |
| Plan Usage | Your plan and how much of each limit you've used |
| Plans & Pricing | Choose a plan, pick monthly or yearly, and pay by bank transfer with a photo of the payment proof |
| Notifications | Your notification centre |
| Support and FAQs | Chat with ReploChat support and browse answers |
| Profile | Personal profile, change password, privacy policy, log out and delete account |
What stays on the web dashboard
Some setup work is easier on a big screen and is only on the web. That includes Automation (welcome and away messages, follow-ups, date reminders and the chatbot builder), the sales pipeline, contact import and duplicate merging, store integrations, reports, team permissions and connecting new WhatsApp numbers. Anything you set up there keeps running whether you use the app or not.
Get started with the app
- Make sure your workspace is on a plan that includes the mobile app. The owner can check under Billing on the web, or Plan Usage in the app.
- Install the ReploChat app on your Android or iOS phone. If you don't have the download link, contact ReploChat support (details below) and we'll send it.
- Sign in with the same email and password you use on the web. New accounts are created on the website. If you forgot your password, Forgot password opens the reset page in your browser.
- Allow notifications when your phone asks, so new WhatsApp messages reach you as push notifications.
- Open Chats and reply to your first message from your phone.
How the app works with your team and automation
- One inbox, two screens. A reply sent from the app appears instantly for colleagues on the web, and the other way round.
- Bot handoff works the same way. When you reply from the app, the chatbot or AI steps back on that chat. Automation picks up again after 30 minutes without an agent reply.
- The 24-hour rule still applies. Outside the customer service window you can only send an approved template, on the app as on the web.
- Your plan limits are shared. Campaigns, contacts and AI replies count against the same plan wherever you use them.
Tips for answering WhatsApp on the go
- Assign before you reply (Assign to me), so a colleague on the web doesn't answer the same customer at the same time.
- Snooze, don't forget. If you can't answer properly from your phone, snooze the chat to bring it back when you're at your desk.
- Leave a note for the next shift ("Customer wants delivery on Saturday — confirm with the warehouse").
- Save quick replies for your top answers on the web first. Typing on a phone is slow.
- Resolve when done, so "waiting for a reply" in reports reflects reality.
Frequently asked
Is this the same as the WhatsApp Business app? No. ReploChat uses the official WhatsApp Business Platform (Cloud API), and the ReploChat app is a team inbox for it. Your number runs on the API, so several people can work it from the web and the app at once.
Can several team members use the app? Yes. Each person signs in with their own ReploChat login. How many users you can add depends on your plan.
Where do I get help? Use Support in the app, WhatsApp +92 339 4683250 or email support@replochat.com.