ReploChat's AI assistant answers customer questions around the clock using your business profile and the recent chat, and passes the conversation to your team the moment it is not sure.
Most customer messages are the same dozen questions: price, delivery time, opening hours, return policy, "do you have this in black?". ReploChat's AI assistant is a WhatsApp AI chatbot for business that answers those questions automatically, at any hour, using only what you have written in your business profile and what was said earlier in the chat.
It is not a general chatbot that makes things up. If the answer is not in your profile, it says the team will help and hands the chat to a person. It is included on every plan, with a monthly quota of AI replies that depends on the plan.
Example only. The prices and hours come from the business profile you write.
What it answers from
Each WhatsApp number has a Business Profile. You fill in the basics, services and products, prices, opening hours with timezone, location and areas served, policies (delivery, returns, payment, cancellations), frequently asked questions and contact details. That is all the assistant is allowed to use, plus the recent messages in that chat, so "how much is it?" is understood in context.
It replies in the language and script the customer wrote in (English, Urdu script or Roman Urdu), in the tone you pick: Friendly, Professional or Sales. Extra instructions let you add rules in your own words, but they cannot make the AI invent facts.
Capabilities
Replies to customers at 2am on Sunday with the same facts your best agent would give.
Uses your hours and timezone to answer "are you open now?" and "can I come tomorrow?" correctly.
Won't invent prices, stock, delivery times or links. If it is not in your profile, it says the team will confirm.
Passes the chat to your team when a customer asks for a person, is upset, or wants a refund, order change or custom quote.
If one of your WhatsApp Flows fits the request, it tells the customer the word to reply with to open it.
Switch AI auto reply on for your sales number and keep support fully human.
Reply priority
Only one thing replies to a message. A human agent always comes first: once someone on your team replies, automation pauses on that chat and hands back after 30 minutes of silence from your side. Next comes a chatbot you have built, then a Flow keyword trigger, and only then the AI.
That means you can run a menu bot for new chats, open a booking form when someone types "book", and let the AI answer everything else, without them talking over each other.
The Business Profile page has a "Try your assistant" panel. Type a message as a customer would ("do you deliver to Quetta?", "what's your return policy?") and see the exact reply, including when it would hand over. If an answer is wrong or missing, add the fact to your profile, save, and ask again. Only switch AI auto reply on when you are happy with the answers.
Each plan sets a monthly allowance of AI replies (it can be unlimited). The Billing page shows "AI replies this month", and when the quota runs out the assistant stops replying until the next month while your team carries on in the inbox as normal. Check current amounts on the pricing page.
The AI only replies to customers who write to you, inside WhatsApp's 24-hour service window. It does not send marketing messages, take payments or confirm bookings on its own.
Get started
Ask real customer questions and fix any gaps.
FAQ
Drag-and-drop canvas with buttons, lists, questions, conditions, labels, Flows and human handoff.
All numbers in one inbox, with auto-assignment, notes, quick replies, snooze and the 24-hour window built in.
COD confirmation, abandoned carts, shipping updates, returns forms and broadcasts for online stores.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
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