Take appointment and bridal package requests by form, remind clients before their slot, send birthday offers, and keep every stylist's chats in one inbox instead of personal phones.
Most salons already take bookings on WhatsApp, usually on the owner's phone or a receptionist's personal number. That works until the phone is busy, a stylist leaves with the client chats, or nobody remembers to remind Saturday's clients. The WhatsApp Business API for salons, through ReploChat, puts the salon's number in a shared inbox, collects appointment and bridal requests in forms, sends reminders and birthday offers, and keeps every client's history with the business.
ReploChat isn't a booking calendar. Clients send appointment requests; your front desk confirms them using your existing appointment book.
The playbook
The Appointment booking form asks for service, preferred stylist, date and time. Reception confirms in the chat.
The Bridal & event package form captures event dates and services, and each bride becomes a deal in your pipeline.
Label tomorrow's clients and schedule a reminder template, so fewer chairs sit empty.
A date reminder sends your birthday offer every year, on the day or a few days before.
The AI assistant answers "how much is a keratin treatment?" from your price list, day or night.
Send the After-visit feedback form and personally follow up anything below five stars.
Salon appointment reminder on WhatsApp
Each afternoon, add a label such as "Sat 11 Oct" to the clients booked for the next day and schedule a campaign to that label with an approved Utility template. The client's name fills in automatically, and the date is fixed text you type for that day. Reschedule requests come back to the team inbox, where reception moves the slot in your appointment book.
Prefer a nudge after the request instead? A follow-up sequence can start when a label is added and stops as soon as the client replies.
From the Salons, spas & beauty set in the WhatsApp Flows gallery:
| Form | Use it for | Suggested keyword |
|---|---|---|
| Appointment booking | Service, stylist, preferred date and time | book |
| Bridal & event package | Event date, functions, services wanted | bridal |
| New client consultation | Hair or skin goals before a first treatment | consultation |
| After-visit feedback | Rating and comments after a visit | visit feedback |
Change the service list to your own menu. The forms open inside WhatsApp, so clients don't visit a website or download anything.
Bridal packages are high-value and take weeks to close. Track each one on the CRM pipeline: Enquiry, Trial booked, Deposit pending, Confirmed. Store the wedding date in a custom field, use internal notes for colour choices and family requests, and share your bank details for the deposit. Payments happen outside ReploChat.
Label clients by service ("Keratin", "Facial regulars") and send a seasonal offer as a campaign with an approved Marketing template:
Link the keyword book to the Appointment booking form so replies turn straight into requests. Clients who reply STOP are opted out automatically and skipped in future campaigns.
Every stylist and receptionist logs into the same shared inbox. Chats can be assigned to the stylist the client asked for, quick replies (type /prices) send your price list in a second, and the media library holds your look book. When someone leaves, the client history stays with the salon.
Start a free trial and send tomorrow's reminders tonight.
FAQ
Meta's native in-chat forms. Visual builder, 12 field types and 67 ready-made templates across 17 industries.
Welcome and away messages with business hours, follow-up sequences, date reminders and automatic opt-outs.
Personalised broadcasts by label, send now or schedule, opt-outs skipped, delivered/read/failed per recipient.
All numbers in one inbox, with auto-assignment, notes, quick replies, snooze and the 24-hour window built in.
Appointment requests by form, patient registration, timing and fee answers, reminders and feedback.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
No credit card • Setup in minutes • Cancel anytime