Help & Guides

Learn ReploChat

Step-by-step guides for the entire platform — from connecting your WhatsApp Business number, Facebook Pages and Instagram accounts to launching campaigns, building chatbots, and running a shared team inbox.

Getting Started

1

Getting Started with the WhatsApp Business API

From sign-up to your first WhatsApp Business API message: free trial, dashboard checklist, connecting a number and sending a template.

2

Connect WhatsApp: Keep Your Business App Number or Add a New One

Keep your WhatsApp Business app number and the app on your phone, with contacts and 6 months of chats imported, or register a new number. Both via Meta Embedded Signup.

3

Connect Facebook Messenger & Instagram DMs

Answer your Facebook Page and Instagram DMs in the same inbox as WhatsApp: connect Pages, turn accounts on, import previous chats and what works where.

4

Set Up Your Business Profile (Powers the AI)

Write down your services, prices, hours, policies and FAQs once per number. The AI assistant answers customers only from this profile.

Getting Started

4 guides

• Getting Started with the WhatsApp Business API

  From sign-up to your first WhatsApp Business API message: free trial, dashboard checklist, connecting a number and sending a template.

• Connect WhatsApp: Keep Your Business App Number or Add a New One

  Keep your WhatsApp Business app number and the app on your phone, with contacts and 6 months of chats imported, or register a new number. Both via Meta Embedded Signup.

• Connect Facebook Messenger & Instagram DMs

  Answer your Facebook Page and Instagram DMs in the same inbox as WhatsApp: connect Pages, turn accounts on, import previous chats and what works where.

• Set Up Your Business Profile (Powers the AI)

  Write down your services, prices, hours, policies and FAQs once per number. The AI assistant answers customers only from this profile.

Inbox & Team

5 guides

• Use the Shared Team Inbox for WhatsApp

  Every number, Page and Instagram account in one team inbox: assign or auto-assign chats, resolve and snooze, private notes, labels, the 24-hour window and bot handoff.

• WhatsApp Quick Replies & Media Library

  Save common answers as /shortcuts and the files you send often (price lists, menus, videos), then send either in two clicks from the inbox.

• Add Team Members & Set Permissions

  Invite managers to your WhatsApp workspace, give per-module permissions (inbox, campaigns, flows, automation, reports…) and limit the labels they see.

• WhatsApp Analytics: Reports & Agent Performance

  Read the WhatsApp analytics dashboard: chat volume, first response time, busiest hours, agent performance and campaign delivered/read/replied rates.

• ReploChat Mobile App for Android & iOS

  Answer WhatsApp customers from your phone: the inbox, templates, campaigns, contacts, forms, business profile and push notifications on the go.

Messaging & Campaigns

3 guides

• Create WhatsApp Template Messages That Get Approved

  Create a WhatsApp template message, pick Marketing or Utility, add variables, media headers and buttons, and fix common Meta rejection reasons.

• Send a Bulk WhatsApp Broadcast Campaign

  Send a WhatsApp broadcast to a labelled audience with personalised variables, automatic opt-out skipping and per-recipient delivered/read status.

• Schedule WhatsApp Campaigns for Later

  Schedule a WhatsApp broadcast for the right send time, then review queued and sent campaigns in the campaign history.

Automation & AI

6 guides

• Set Up the WhatsApp AI Chatbot (AI Assistant)

  Turn on a WhatsApp AI chatbot that answers 24/7 from your business profile, test it safely, and hand chats to your team when it is unsure.

• Build a WhatsApp Chatbot Without Coding

  Draw a WhatsApp chatbot with buttons, menus, questions, conditions, forms and team handoff on a visual canvas — triggered by a keyword or a new chat.

• WhatsApp Flows: Ready-Made Forms & Form Builder

  Send native WhatsApp Flows forms for leads, bookings and surveys: 67 ready-made templates, a visual form builder, keyword triggers and a responses viewer.

• WhatsApp Auto Reply: Welcome & Away Messages

  Greet first-time customers automatically and send an away message outside business hours, with per-day hours, a timezone and name placeholders.

• WhatsApp Follow-Up Message Sequences

  Send a series of approved templates with waits in between — started by hand, on a new chat or when a label is added — that stops when the customer replies.

• WhatsApp Birthday & Date Reminders

  Send a WhatsApp template every year on a contact date — birthdays, anniversaries, renewals — on the day or days before, at a time you choose.

Contacts & CRM

3 guides

• Manage WhatsApp Contacts, Labels & Opt-Outs

  Keep a clean WhatsApp contact list: labels, custom fields, contact profiles with an activity timeline, opt-in/opt-out status and export.

• Import Contacts from CSV/Excel & Merge Duplicates

  Import WhatsApp contacts from CSV or Excel with column mapping and an error report, then merge numbers saved twice in different formats.

• WhatsApp CRM: Track Deals in a Sales Pipeline

  Use ReploChat as a WhatsApp CRM: a Kanban board of contacts by stage with deal values. Drag cards, rename stages and see each stage’s total.

Integrations

2 guides

• Connect Shopify & WooCommerce to WhatsApp

  Automatic WhatsApp order confirmations, COD confirmation with Confirm/Cancel buttons, shipping and cancellation updates and abandoned cart reminders.

• Store Events API Reference (Custom Stores)

  Developer reference for POST /api/v1/store-events: API keys, fields per event, rate limit, responses and errors for custom-built stores and plugins.

Account & Billing

1 guide

• Plans, Billing & Plan Limits

  How plans, the free trial, bank-transfer payments, upgrades, renewals and plan limits work — and what changes when a subscription expires.

No guide matches that. Try “campaign”, “inbox” or “Shopify”, or ask us on WhatsApp.

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