Collect leads, appointment requests, survey answers and support details inside WhatsApp with Meta's own form screens, designed in a visual builder or picked from 67 ready-made templates.
WhatsApp Flows are Meta's native forms. The customer taps a button in the chat and a clean full-screen form opens inside WhatsApp, with text boxes, dropdowns, date pickers and tick boxes. They fill it in, tap submit, and you get tidy, structured answers instead of ten messages of "what's your name?", "which city?", "which day suits you?".
ReploChat gives you a visual WhatsApp Flows builder, so you never touch Meta's JSON unless you want to, plus a gallery of 67 ready-made forms. Flows are included on the Growth and Enterprise plans.
Appointment request
WhatsApp Flows builder
Add screens and fields in the builder and watch a live preview as you go. Write the message the form is sent in, the button text and an optional thank-you reply that goes out after they submit. Prefer code? Switch to JSON mode and edit the Flow JSON directly.
Send a test to your own phone, then publish. Meta checks the form when you save, and any problems it finds are shown so you can fix them. You can also duplicate a Flow to make a variation, or import an existing Flow.
12 field types
Each maps to Meta's own form components, so it renders natively on every phone.
WhatsApp Flows templates
Open Ready-made forms, pick one that fits, customise the wording and publish.
| Form type | Templates | WhatsApp Flows examples |
|---|---|---|
| Lead capture | 28 | Property enquiry, Admission enquiry, Get a quote |
| Appointment booking | 14 | Appointment booking, Lab test booking, Test drive |
| Surveys | 9 | Feedback & rating, Patient satisfaction, Product review |
| Support | 8 | Complaint / support ticket, Order status request, Return or exchange |
| Contact | 1 | Contact us |
| Other | 7 | RSVP, Volunteer sign-up, Job application |
Industries covered: restaurants and cafés, salons and spas, clinics, gyms, education, real estate, retail and online stores, automotive, travel, hotels, home services, professional services, events and weddings, finance and insurance, recruitment, NGOs, plus forms that suit every business.
Your business type in Business Profile decides which ready-made forms are suggested first.
Sending & responses
Set trigger words such as "book" or "admission". When a customer types one, the form is sent automatically.
Optionally send a form to new customers on their first message.
An agent sends the form in any open chat with one click.
Add a Flow button to a message template and use it in campaigns, even outside the 24-hour window.
Every submission is saved. Open a Flow's responses to read each answer next to the customer's name and number, then follow up in the team inbox.
Both live in ReploChat and both run on Growth and Enterprise, but they do different jobs.
| WhatsApp Flows | Chatbot builder | |
|---|---|---|
| What it is | One form on one or more screens | A conversation of messages, buttons and questions |
| Best for | Collecting several details at once | Menus, routing and qualifying step by step |
| Customer sees | A native form inside WhatsApp | Normal chat messages |
| Branching | No, static form | Yes, condition nodes |
They work together: a chatbot can greet a customer, ask what they need, and send a Flow at the right step. The AI assistant also knows your forms and tells customers the word to type to open one.
ReploChat Flows are static forms. They do not call a live data endpoint, so an appointment form collects a preferred date rather than checking real-time availability. Your team confirms from the response.
Get started
Open WhatsApp Flows and choose a ready-made form or start blank.
Edit fields, the message, button text and thank-you reply.
Check it on your own phone, then publish.
FAQ
Drag-and-drop canvas with buttons, lists, questions, conditions, labels, Flows and human handoff.
Build templates with media headers, buttons and variables; submitted to Meta and synced automatically.
COD confirmation, abandoned carts, shipping updates, returns forms and broadcasts for online stores.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
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