Instagram DMs and Facebook Messenger, in the same inbox as WhatsApp
Connect your Facebook Pages and their Instagram accounts, and every DM lands next to your WhatsApp chats. One team answers all three, with the AI assistant, greetings and chatbots working on every channel.
- 3-day free trial
- No card needed
- Official Meta APIs
Three channels, one inbox, one team
Customers don't pick one app to talk to you. Some message your WhatsApp number, some reply to your Instagram story, and some tap Message on your Facebook Page. With ReploChat all of those chats arrive in the same shared inbox, so the same team answers them with the same tools, and nobody has to keep three apps open on three phones.
Connect your Facebook Pages once and each Page's Messenger chats, plus the DMs of the Instagram account linked to it, start arriving next to your WhatsApp chats. Each chat carries a WhatsApp, Messenger or Instagram badge, and the inbox picker shows one number, Page or Instagram account when you only want one. How many Pages and Instagram accounts can be on at once depends on your plan.
Same tools on every channel
Answer Instagram DMs and Messenger like you answer WhatsApp
Everything your team already uses in the inbox works on Messenger and Instagram chats too.
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Assignment & auto-assign
Hand chats out by hand, round robin or to the least busy agent, whichever channel they came from.
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AI assistant
Answers DMs 24/7 from the business profile you give each Page or Instagram account, and hands over to a person when it isn't sure. AI assistant
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Welcome & away messages
Greet a new DM and reply outside your hours, with separate settings per Page if you want them. Automation
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Chatbots
Build a menu bot for a Page or Instagram account. Buttons and lists are sent as reply chips that customers tap. Chatbot builder
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Notes, labels, snooze & search
Private notes with @mentions, labels, snooze, quick replies and message search work the same as on WhatsApp.
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Reports
Messenger and Instagram chats count in your message volume and response times, next to WhatsApp. Reports
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Previous chats
Import an account's recent conversations with one click, with the original times kept.
What works where
WhatsApp, Messenger and Instagram side by side
Meta allows different things on each channel. Here is exactly what ReploChat does on each.
| Feature | Messenger | ||
|---|---|---|---|
| Shared inbox, assignment, notes, labels | Yes | Yes | Yes |
| Text, quick replies, images, video, audio | Yes | Yes | Yes |
| Documents | Yes | Yes | No |
| Reactions | Any emoji | Any emoji | Heart only |
| AI assistant, welcome & away messages | Yes | Yes | Yes |
| Chatbots | Yes | Yes, as reply chips | Yes, as reply chips |
| Templates, campaigns, WhatsApp Flows | Yes | No | No |
| Follow-up sequences, COD confirmation | Yes | No | No |
| Reply window | 24 hours, then templates | 24 hours | 24 hours |
Only direct messages come in from Instagram; comments stay on Instagram. Messenger and Instagram have no templates, so once 24 hours pass since the customer's last message, the chat waits for them to write again.
Who it is for
- Shops that sell on Instagram, where a reel or story brings in "price?" and "is this available?" DMs that the AI assistant can answer at midnight.
- Businesses with a busy Facebook Page, whose customers tap Message instead of looking up a WhatsApp number.
- Teams already on WhatsApp that don't want a second tool, a second login and a second set of quick replies just for social DMs.
- Agencies and brands with several Pages, each with its own business profile, greetings and chatbot.
Pair it with WhatsApp campaigns when you want to message customers first, since broadcasts run on WhatsApp.
Get started
How to connect Messenger and Instagram
Check Instagram
Use a professional account linked to your Facebook Page, with Allow access to messages on.
Connect Pages
Open Settings → Messenger & Instagram, press Connect Pages and tick your Pages in Facebook's popup.
Turn accounts on
Flip the switch on each Page and Instagram account you want in the inbox.
Set up replies
Give each account a business profile, greetings or a chatbot, or let it share your WhatsApp settings. Guide
3 days, no card needed.
Frequently asked questions
Still unsure? Ask us on WhatsApp or try it free for 3 days.
Can I manage Instagram DMs and Facebook Messenger with WhatsApp in one inbox?
What do I need to connect Instagram?
Does the AI assistant reply on Instagram and Messenger?
Can I send campaigns or templates on Instagram or Messenger?
Do Instagram comments come into the inbox?
Can I bring in my old Messenger and Instagram chats?
How many Pages and Instagram accounts can I connect?
Keep exploring
- Shared Team Inbox Every WhatsApp number, Page and Instagram account in one inbox, with auto-assignment, notes, quick replies, snooze and the 24-hour window built in.
- AI Assistant Answers 24/7 on WhatsApp, Instagram and Messenger from your own business profile, and hands off to a human when unsure.
- Chatbot Builder Drag-and-drop canvas with buttons, lists, questions, conditions, labels, Flows and human handoff.
Step-by-step guides
Ready to grow your business on WhatsApp?
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
- Create your account No card
- Connect the number you already use Meta popup
- Invite your team and start replying Same day