Connect Shopify or WooCommerce, confirm cash-on-delivery orders with one tap, recover carts, and let the AI answer size and delivery questions while your team handles the rest.
For an online store, WhatsApp for ecommerce business is less about chatting and more about the moments around an order: the buyer who wants to check the size before paying, the cash-on-delivery order that needs a yes before you book a courier, the parcel that is "out for delivery" and the cart left at checkout. ReploChat handles each of those from your own WhatsApp Business number, using the official WhatsApp Business Platform.
The playbook below is written for Pakistani COD stores, where confirming orders matters most, but every step works for prepaid stores in any country.
The playbook
Connect Shopify or WooCommerce. COD orders get Confirm/Cancel buttons and the answer updates the order: tags on Shopify, status on WooCommerce.
When an order is fulfilled or completed, the customer gets a tracking number and link, which cuts "where is my order?" chats.
On Shopify, a reminder goes out after your delay and is skipped if the customer finishes checkout first. Custom stores can send cart events by API.
Put sizes, delivery charges, delivery times and your return policy in the business profile. The AI assistant answers from it 24/7 and hands off when unsure.
Send the "Return or exchange" Flow form so every request arrives with the order number, reason and preferred option, not five scattered messages.
Send new arrivals or a sale to opted-in customers with campaigns, targeted by label such as "Repeat buyers" or "Shopify".
WhatsApp COD order confirmation
Every COD parcel that's refused at the door costs you shipping both ways. Asking for a one-tap confirmation before you book the courier catches wrong numbers, prank orders and changed minds early. Confirmed orders are tagged or moved to your chosen status, cancelled ones are closed, and anything the customer types afterwards ("deliver after 6 pm") lands in the team inbox for an agent.
Order updates use Utility templates; cart reminders and sale broadcasts are Marketing. Meta bills your own WhatsApp Business Account per message, with no ReploChat markup.
The WhatsApp Flows gallery has a Retail & online stores set you can publish in minutes and trigger with a keyword:
| Form | Use it for | Suggested keyword |
|---|---|---|
| Order status request | Collect the order number and phone before an agent checks | track |
| Return or exchange | Order number, item, reason, refund or exchange | return |
| Product enquiry | Price, size or stock questions on a specific product | price |
| Wholesale / bulk order | Reseller and bulk buyer leads | wholesale |
| Product review | Rating and comments after delivery | rate product |
On Shopify, ReploChat watches checkouts and waits for the delay you choose (from 5 minutes up to 7 days). If the shopper finishes the order in the meantime, the reminder is skipped. Otherwise they get your Marketing template with the cart items and a checkout link:
That reply is exactly the question that stopped the sale, and now someone can answer it.
Step-by-step instructions are in the store integrations guide. Start a free trial to set it up on your store.
FAQ
Order confirmations, COD Confirm/Cancel that tags the order, shipping updates and abandoned cart reminders.
Order confirmations, COD Confirm/Cancel that changes the order status, and completed/cancelled updates.
Personalised broadcasts by label, send now or schedule, opt-outs skipped, delivered/read/failed per recipient.
Answers 24/7 from your own business profile, hands off to a human when unsure, and can be tested before it goes live.
Welcome and away messages with business hours, follow-up sequences, date reminders and automatic opt-outs.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
No credit card • Setup in minutes • Cancel anytime