Keep every customer, their history and their deals in the same place you talk to them, so your team sells from WhatsApp without switching tools.
If your sales happen on WhatsApp, a separate CRM means copying names, numbers and deal notes from one window to another, and it never quite stays up to date. ReploChat is WhatsApp CRM software built into the same workspace as your team inbox: every customer who messages you becomes a contact, every label and stage change is recorded on their timeline, and your deals move across a pipeline board without anyone retyping anything.
The CRM is included on every plan. How many contacts you can store depends on the plan.
WhatsApp CRM tools
Under Contacts you'll find five tabs: All, Import, Duplicates, Fields and Pipeline.
Search and filter everyone who has messaged you or been imported, across all your numbers.
Add text, number or date fields like City, Budget, Order count or Birthday.
Tag contacts for segmenting campaigns, filtering the inbox and triggering follow-ups.
Each contact profile records labels added or removed, pipeline moves, opt-outs, merges, imports and reminders sent.
See who is subscribed and who opted out. Opted-out contacts are skipped by campaigns.
Download your contact list whenever you need it. Your data stays yours.
New lead
Quote sent
Won
Example board. You name the stages yourself.
Sales pipeline
The Pipeline is a board of stages you name yourself, such as New lead, Quote sent, Negotiating and Won. Drag a contact from one column to the next as the deal moves, add an optional deal value, and remove them when it's done.
Each move is written to the contact's timeline, so anyone opening the chat can see where the deal stands. Add a label as the deal moves and a follow-up sequence can start automatically.
Import & merge
Upload a CSV or XLSX export from your old system or phone. The import wizard shows your columns and lets you map each one to phone number, name, labels or any custom field, or skip it. Set a country code for numbers that don't have one, so 0300 1234567 becomes +92 300 1234567, and choose whether existing contacts are skipped or updated. Rows that fail come back in an error report you can fix and re-upload.
The Duplicates tab finds contacts saved more than once on the same WhatsApp number. Pick the record to keep and the rest are merged into it, with the merge noted on the timeline.
ReploChat has its own built-in CRM and does not sync with HubSpot, Salesforce or Google Sheets. Contacts can be imported from and exported to CSV/XLSX at any time.
Get started
Clean up repeated contacts.
FAQ
All numbers in one inbox, with auto-assignment, notes, quick replies, snooze and the 24-hour window built in.
Personalised broadcasts by label, send now or schedule, opt-outs skipped, delivered/read/failed per recipient.
Order confirmations, COD Confirm/Cancel that tags the order, shipping updates and abandoned cart reminders.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
No credit card • Setup in minutes • Cancel anytime