ReploChat can bring your Facebook Page's Messenger chats and your Instagram DMs into the same inbox as WhatsApp. Your team answers all three from one screen, and the AI assistant, welcome and away messages and chatbots work on Messenger and Instagram too. This guide shows how to connect your Pages, choose which accounts are on, and what works on each channel.
Before you start
- Only the workspace owner can connect Pages. Managers answer the chats once they're in the inbox.
- You need to be an admin of the Facebook Page on Facebook.
- For Instagram, the account must be an Instagram professional account (business or creator) linked to that Facebook Page. It comes along with the Page when you connect.
- In the Instagram app, make sure Allow access to messages is on (under Settings and activity → Messages and story replies → Message controls), or Instagram won't share DMs with ReploChat.
Connect your Pages
- Open Settings → Messenger & Instagram and press Connect Pages.
- Facebook opens in a popup. Log in, then tick every Page (and Instagram account) you want ReploChat to use, and allow the permissions it asks for.
- Wait while Connecting your Pages… shows. Keep the page open; it takes a few seconds.
Each Page and each Instagram account appears as its own row. Connected accounts start off, so nothing reaches your inbox until you choose.
Turn accounts on
Flip the switch on each account you want to answer, or tick several and press Turn on. Only accounts that are on receive messages and show up in the inbox, the AI assistant settings, greetings and chatbots. The line above the list shows how many are on and how many your plan allows at a time. Each Page counts as one, and each Instagram account counts as one. Turn one off to make room for another; you can switch at any time.
Disconnect removes an account. New messages stop arriving, but existing chats are kept read-only and come back if you connect again.
Import previous chats
Press Import previous chats on an account that is on to bring its earlier conversations into the inbox. Nothing is imported unless you press it. Messages already in ReploChat are skipped, and the original times are kept. Meta limits what it shares: up to the 100 most recent conversations per account and up to 50 messages in each (Instagram gives only the latest 20).
Answering in the inbox
When you have more than one inbox, the inbox opens on All inboxes. Each chat's picture carries a small Messenger, Instagram or WhatsApp badge. Use the inbox picker at the top of the chat list to show just one number, Page or Instagram account. Assignment, notes, labels, snooze, quick replies and search work the same as on WhatsApp (see the shared inbox guide).
What works where
| Feature | Messenger | ||
|---|---|---|---|
| Text, quick replies, notes | Yes | Yes | Yes |
| Images, video, audio | Yes | Yes | Yes |
| Documents | Yes | Yes | No |
| Reactions | Any emoji | Any emoji | Heart only |
| Quote a message | Yes | No | No |
| AI assistant, welcome & away messages | Yes | Yes | Yes |
| Chatbots | Yes | Yes (buttons become reply chips) | Yes (buttons become reply chips) |
| Templates, campaigns, WhatsApp Flows | Yes | No | No |
| Follow-up sequences, COD confirmation | Yes | No | No |
The 24-hour window
Messenger and Instagram only let a business reply within 24 hours of the customer's last message, like WhatsApp. There are no templates to reopen a closed chat on these channels, so the chat shows that the window has closed and you wait for the customer to write again. Answer quickly, and let the AI assistant cover nights and weekends.
AI, greetings and chatbots on a Page
Each Page and Instagram account can have its own business profile (which the AI answers from) and its own welcome and away messages. Pick the Page in the inbox picker on those screens. Until you save settings for a Page, it uses your first WhatsApp number's settings, and the screen says so. Saving gives the Page its own settings, which counts toward your plan's business profile limit.
Chatbots belong to the inbox they're built for, so build one for the Page itself. Buttons and lists are sent as reply chips (up to 13, 20 characters each), and Send form steps are skipped because forms are WhatsApp only. The builder warns you about both.
If a customer sends STOP, the chat is marked as opted out and they get a confirmation. START opts them back in.
Frequently asked
Can I send a campaign to my Instagram followers? No. Campaigns go out on WhatsApp only.
Do Instagram comments come in? No. Only direct messages.