Bring every WhatsApp number into one inbox, route chats to the right agent automatically, and give your team the tools to answer fast without stepping on each other.
A shared team inbox for WhatsApp puts every customer conversation from every one of your WhatsApp numbers into one screen that your whole team can work from, each person on their own login. No more passing one phone around the office, no more "did anyone answer this lady about her order?", and no more customers waiting because the only person with the phone is on lunch.
ReploChat's WhatsApp Inbox runs on the official WhatsApp Business API, so several agents can reply from the same number at the same time. Chats are assigned so two people never answer the same customer, private notes keep internal talk out of the chat, and the 24-hour customer service window is handled for you. How many numbers and users you can add depends on your plan.
Routing
Every chat lands in one place and goes to the right person.
Sales, support and branch numbers show up together. Filter by number when you only want one.
Round robin hands new chats out turn by turn. Least busy sends each one to the agent with the fewest open chats.
Assign or reassign any chat by hand. Agents mark themselves available or away, and away agents are skipped.
Resolve a chat when it is done. Snooze one until later and it comes back to the top when the time is up.
Tag chats as "COD pending", "VIP" or "Complaint", then filter the inbox to work through one queue at a time.
Find the chat where a customer mentioned an order number or address weeks ago.
Collaboration
Private internal notes sit inside the chat for your team only; the customer never sees them. Mention a colleague with @ to pull them in. The contact side panel shows the customer's details, labels and history next to the conversation, so whoever picks up the chat has the context.
Blue ticks show when your reply was read, and the inbox updates in real time for everyone, so two agents never type an answer to the same message.
Replying
Save answers you type every day, then type / and a shortcut, like /cod or /delivery, to drop them in.
Keep your price list PDF, size chart and product photos in one library and send them in two clicks.
Send and receive photos, videos and files, including invoices and catalogues.
Listen to customer voice notes and record your own when typing is slower.
Reply to a specific message, react with an emoji, or forward a message to another chat.
Move between chats and actions without reaching for the mouse.
Send an approved template or a WhatsApp Flow form straight from the chat.
Message a customer first with a template, without waiting for them to write.
Real-time updates, push alerts and an in-app notification centre for new messages and assignments.
Mobile app
The ReploChat app opens the same shared inbox on your phone. A push alert arrives for each new message, and you can reply, assign, resolve or snooze chats and send a template once the 24-hour window has closed. See the mobile app guide for everything it does.
WhatsApp rules, built in
WhatsApp lets you send free-form messages only within 24 hours of the customer's last message. The chat header shows when the window closes. Once it has closed, the chat switches to template-only so agents send an approved template rather than a message that would fail.
Each chat also has a bot/human mode. When an agent replies, automation, the chatbot and the AI assistant pause on that chat, and they hand back after 30 minutes of silence from your side. If a customer sends STOP they are opted out of campaigns automatically, and START opts them back in.
Your customers keep messaging the same WhatsApp number. Only the screen on your side changes.
Get started
Add managers under Permissions and choose which modules and labels they see. Guide
FAQ
Welcome and away messages with business hours, follow-up sequences, date reminders and automatic opt-outs.
Answers 24/7 from your own business profile, hands off to a human when unsure, and can be tested before it goes live.
Import wizard, duplicate merge, custom fields, activity timeline, Kanban pipeline, labels and export.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
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