Design menus, qualifying questions and branching answers on a visual canvas, then let the bot handle the first steps of every chat before your team takes over.
ReploChat's WhatsApp chatbot builder is a no-code canvas. You drag steps onto it (a message, a set of buttons, a list, a question) and connect them with lines to show what happens next. The result is a guided conversation that greets every customer, finds out what they want, collects the details your team needs and hands over to a person at the right moment.
Use it when you want a predictable path: a main menu, a qualifying questionnaire, an FAQ menu or a routing step that sends sales chats one way and complaints another. The chatbot builder is available on the Growth and Enterprise plans.
Building blocks
Every bot is built from these steps. Up to 100 nodes per bot.
Where the bot begins when its trigger fires.
Send text. Use {first_name} to personalise.
Up to 3 tap-to-reply buttons, each with its own path.
A menu of up to 10 options behind one button.
Ask something and save the answer.
Branch on an answer: contains, equals, is filled in, more or less than a number.
Open one of your WhatsApp Flows forms.
Tag the contact, e.g. "Hot lead" or "Wholesale".
Pass the chat to your team with a short message.
Close the conversation cleanly.
Example bot. The business name and wording are made up.
Example
The agent who picks it up sees the whole exchange and the label in the team inbox, so they never ask the same questions twice.
Triggers & safety
Each bot starts either when a customer sends one of its trigger words (like "menu" or "price") or on the first message of a new chat. Before a bot can be activated, ReploChat checks it: a Buttons step with no buttons, a Condition with no rules or a path that leads nowhere is flagged, so customers never get stuck.
Humans always win. If an agent replies in a chat, the bot pauses there and only hands back after 30 minutes of silence from your side. A running chatbot takes priority over Flow keywords and the AI assistant.
| Tool | Use it for | Plans |
|---|---|---|
| Chatbot builder | Fixed menus, routing and step-by-step qualifying | Growth, Enterprise |
| WhatsApp Flows | Collecting several details in one native form | Growth, Enterprise |
| AI assistant | Open questions answered from your business profile | All plans |
Many businesses use all three: the bot handles the first menu, a Send Flow step opens a booking or enquiry form, and the AI covers the free-text questions that come later.
Get started
Go to Automation, then Chatbots, and create a bot.
Add nodes and connect each button or answer to the next step.
Trigger words or every new chat.
FAQ
Meta's native in-chat forms. Visual builder, 12 field types and 67 ready-made templates across 17 industries.
Answers 24/7 from your own business profile, hands off to a human when unsure, and can be tested before it goes live.
Welcome and away messages with business hours, follow-up sequences, date reminders and automatic opt-outs.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
No credit card • Setup in minutes • Cancel anytime