Fill tables on slow nights with deal broadcasts, collect reservation and catering requests with WhatsApp forms, and let the AI answer "are you open?" while the kitchen is busy.
Guests message restaurants on WhatsApp to ask about timings, the menu, parking, birthday set-ups and whether there's a table on Saturday night. WhatsApp Business for restaurants, run through ReploChat, answers the routine questions automatically, collects reservation and catering requests in a tidy form, and lets you broadcast deals to regulars who opted in.
To be clear about scope: ReploChat is not an online ordering, delivery or payment system. It handles conversations, forms, broadcasts and feedback. Keep using your POS, delivery apps and reservation book.
The playbook
Send a weekend deal or new menu as an image or PDF template to opted-in guests, scheduled for when people plan their evening.
The Table reservation form collects date, time and party size. Your host checks availability and confirms in the chat.
Timings, location, parking, delivery areas, kids' menu, halal sourcing: the AI answers from your profile while staff are busy.
The Catering enquiry form gathers event date, guest count and requirements, and the lead goes into your pipeline.
Send the Dining feedback form after a visit and follow up personally with anyone who had a bad experience.
Save guests' birthdays in a date field and a date reminder sends your offer every year, a few days ahead.
From broadcast to booked table
Schedule a campaign for Thursday afternoon to your "Regulars" label. Link the keyword book to the Table reservation Flow, so anyone who replies BOOK gets the form. Requests land in the team inbox, where your host confirms against the reservation book.
Broadcasts use approved Marketing templates and go only to guests who agreed to hear from you. Anyone who replies STOP is opted out automatically.
The Restaurants & cafés set in the WhatsApp Flows gallery includes the Table reservation, Catering enquiry and Dining feedback forms, and the universal set adds Feedback & rating and Offers & updates sign-up. Print a QR code that opens a chat with your number (a standard wa.me link) on tables or bills, and send the sign-up form to guests who message in to build your opted-in list.
The AI assistant answers from your business profile, so put the things guests actually ask in it: opening hours per day, branch addresses, parking, delivery areas and the apps you deliver through, popular dishes and prices, dietary notes, and how far ahead to request a table for large groups.
When a question isn't covered, such as a custom cake for 60 people, the AI hands the chat to your team. If you'd rather show a fixed menu of buttons (Menu, Reserve, Catering, Talk to us), build it with the chatbot builder.
Set your opening hours per weekday. Outside them, an away message tells guests when you open and invites them to send a reservation request for later. During service, a welcome message for new chats sets expectations ("we reply within 15 minutes during dinner rush").
Send the Dining feedback form a day after a reservation or event. Low scores are a cue to reply personally from the inbox and, where it makes sense, invite the guest back. Responses stay in the Flow responses viewer for weekly review.
Start a free trial and send your first weekend deal.
FAQ
Personalised broadcasts by label, send now or schedule, opt-outs skipped, delivered/read/failed per recipient.
Meta's native in-chat forms. Visual builder, 12 field types and 67 ready-made templates across 17 industries.
Answers 24/7 from your own business profile, hands off to a human when unsure, and can be tested before it goes live.
Welcome and away messages with business hours, follow-up sequences, date reminders and automatic opt-outs.
Appointment and bridal forms, reminders, birthday offers, win-back campaigns and after-visit feedback.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
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