See how many customers wrote in, how quickly your team answered and how each broadcast performed, for any date range, and export it when you need to.
"Are we answering fast enough?", "Who on the team is carrying the load?", "Did Friday's broadcast actually get read?" A good WhatsApp analytics dashboard should answer those in seconds. ReploChat's Reports page has three tabs (Overview, Agent performance and Campaign results), each for the date range and WhatsApp number you choose, and each exportable to CSV.
Reports are part of every plan. Owners see everything; managers see Reports only if you give them that permission.
New chats
Customer messages
Team replies
Automatic replies
Chats resolved
New contacts
Messages per day (illustration)
Overview
The Overview tab counts new chats, customer messages, team replies, automatic replies (from automation, the chatbot and the AI assistant), chats resolved and new contacts. It shows first response time two ways: for your team alone, and including automatic replies, so you can see how much automation is shortening the wait.
A messages-per-day chart shows trends, and a busiest-hours heatmap shows when customers write to you. Darker means more messages, which is exactly what you need to plan shifts.
How many conversations each agent answered in the period.
Total replies, to spot who is carrying the load.
How long customers waited for that agent's first reply.
Chats each agent closed out.
Internal notes written, a sign of handovers and teamwork.
What is still sitting with each person right now, plus whether they are away.
Campaign results
The Campaign results tab lists every broadcast in the period with its recipients and how many were sent, delivered, read, replied to and failed. Compare two offers side by side and keep what works.
Open any campaign for the detail view: each recipient's name, phone, status and the time it was sent, delivered and read, plus the failure reason when Meta reports one. A cluster of failures is often the first sign of a bad list or a number that needs a break.
Export CSV downloads the tab you are looking at for the selected dates, ready for Excel or Google Sheets, for a monthly review or a client report.
The Dashboard gives a quick daily snapshot: conversations, contacts, templates and messages sent, delivered and failed, plus your WhatsApp accounts and any setup steps still to finish.
The Activity log records sign-ins, team changes, deletions and plan changes in your workspace, with filters to narrow it down. When something changes and nobody remembers doing it, this is where you look.
Reports cover activity in ReploChat. Meta's charges for your messages are billed to your own WhatsApp Business Account and appear in Meta's billing, not here.
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7, 30 or 90 days, or custom dates, and a number.
Download the tab for your records.
FAQ
Personalised broadcasts by label, send now or schedule, opt-outs skipped, delivered/read/failed per recipient.
All numbers in one inbox, with auto-assignment, notes, quick replies, snooze and the 24-hour window built in.
COD confirmation, abandoned carts, shipping updates, returns forms and broadcasts for online stores.
Team inbox, AI assistant, chatbots, Flows, campaigns and store automations on the official WhatsApp Business API.
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