WATI vs Interakt vs AiSensy is one of the most common comparisons for businesses choosing a WhatsApp Business API platform, especially in South Asia. All three run on Meta's official API, all three offer a team inbox, broadcasts and integrations, and all three charge Meta's message fees on top of the subscription. The differences are in how they package users, add-ons and e-commerce features. This comparison uses only what each company listed on its own pricing page when we checked in October 2026. Prices and plans change often, so confirm on each provider's current pricing page before you decide.
Key takeaways
- WATI prices by plan with a set number of users included and charges for extra users. Shopify integration and AI agents are paid add-ons.
- Interakt lists unlimited agents on its paid plans, includes Shopify on all plans, and sells AI agents and its sales CRM as add-ons.
- AiSensy sells its drag-and-drop chatbot builder and AI agent builder as paid add-ons; its base plan prices weren't clearly listed on its pricing page when we checked.
- With all three, Meta's per-message fees are charged on top. Ask each one how those fees are billed and whether any markup applies.
- If you sell in Pakistan, want PKR pricing, COD confirmation that updates your store, and 0% markup on Meta fees, ReploChat is an alternative worth testing.
How we compared them
We read each provider's official pricing page in October 2026 and recorded only what was stated there. Where something wasn't listed, we say "not listed" rather than guess. We don't cover features we couldn't confirm, and we don't rate support or reliability, which you should judge in a trial. Third-party review sites and reseller blogs were not used as sources for prices.
At a glance (as listed in October 2026)
| WATI | Interakt | AiSensy | |
|---|---|---|---|
| Plans listed | Growth, Pro ($99/mo), Business ($249/mo) | Starter (free), Growth ($55/mo), Advanced ($69/mo), Enterprise (custom); plus taxes | Plan prices not clearly listed on the pricing page |
| Billing discounts | Annual billing discount | 20% off yearly | Savings on quarterly and yearly billing |
| Users | Growth 3, Pro and Business 5 included; extra users $24/mo (Pro) or $69/mo (Business) | Unlimited agents | Check current listing |
| Broadcasts | 15,000/month on Growth | Not listed | Not listed |
| Shopify | $4.99/month add-on | Included on all plans | Available |
| WooCommerce | Not listed on pricing page | Counts toward plan's integrations (Growth: any 3) | Available |
| COD feature | Not listed on pricing page | "CoD to Prepaid" flow on Growth and above | Not listed |
| Chatbot builder | Included on all plans | Not listed on pricing page | Paid add-on: ₹2,500/month |
| AI agents | Paid add-on | $74.99/month add-on | AI Agent Builder add-on: ₹1,350/month |
| CRM | Not listed as a separate product | Sales CRM add-on: ₹2,499/month | Not listed |
| Mobile app | Yes | Yes | Yes |
| Free trial / plan | 7-day trial | Free Starter plan; trial available | Free plan |
| Meta message fees | Charged separately | Charged separately; "no markup" stated for Enterprise | Charged separately |
WATI's Growth plan price is shown differently depending on whether you pick monthly or annual billing, so check the toggle on its page. All figures are as listed on each provider's pricing page in October 2026; prices may exclude taxes and change without notice.
WATI
What stands out
- Chatbot builder and team inbox on every plan. You don't pay extra for the basic automation builder.
- Clear user allowance. Three users on Growth, five on Pro and Business, with a published price for each extra user.
- Broadcast allowance. 15,000 broadcasts a month on Growth.
What to watch
- Per-user costs add up. A team of ten on Pro is five extra users at $24 each, on top of the plan.
- Add-ons. Shopify is a $4.99/month add-on, and AI agents are a paid add-on.
- E-commerce specifics. WooCommerce, COD confirmation and WhatsApp Flows weren't listed on the pricing page; ask WATI directly if you need them.
Who it suits
Small to mid-sized teams that want a polished, established product with a chatbot builder included, and that are comfortable with USD pricing and per-user costs.
Interakt
What stands out
- Unlimited agents. Paid plans list unlimited agents, which helps larger support teams.
- Shopify on every plan, with a set number of other integrations (such as WooCommerce or payment providers) depending on plan.
- A COD feature. A "CoD to Prepaid" flow on Growth and above, aimed at nudging cash-on-delivery buyers to pay online.
- A free Starter plan to get going.
What to watch
- Add-ons. AI agents are a $74.99/month add-on and the sales CRM is a separate ₹2,499/month add-on.
- Integration counts. Growth allows Shopify plus a limited number of other integrations; check that your stack fits.
- Markup. "No markup charges" was listed only for Enterprise, so ask how Meta fees are billed on lower plans.
Who it suits
Shopify-first D2C brands, especially in India, with larger teams that benefit from unlimited agents.
AiSensy
What stands out
- A free plan to start on.
- Shopify and WooCommerce integrations available.
- Modular pricing. You add a chatbot builder or AI agent builder only if you need them.
What to watch
- Chatbot builder is extra. The drag-and-drop chatbot builder was listed at ₹2,500/month.
- AI is extra. The AI Agent Builder was listed at ₹1,350/month.
- Base plan prices. We couldn't confirm base plan prices from the pricing page itself; get a written quote.
Who it suits
Budget-conscious businesses in India that mainly need broadcasts and a shared inbox, and want to add automation later.
Head-to-head
WATI vs Interakt
WATI includes its chatbot builder on every plan but charges per extra user and for Shopify. Interakt includes Shopify and unlimited agents, but sells AI and CRM separately. For a large support team on Shopify, Interakt's packaging is usually simpler; for a smaller team that wants a chatbot builder out of the box, WATI is straightforward. See our WATI alternative and Interakt alternative pages for more.
WATI vs AiSensy
WATI bundles more into its plans (chatbot builder, set user count); AiSensy starts cheaper and modular, with chatbot and AI as add-ons. Total cost depends on which add-ons you'd actually buy. More on our AiSensy alternative page.
Interakt vs AiSensy
Both are India-focused and both have a free entry tier. Interakt leans into Shopify and COD-to-prepaid for D2C brands; AiSensy leans into low-cost broadcasting with paid automation add-ons.
Total cost: work it out for your team
Headline plan prices rarely tell you what you'll pay. Build your own estimate:
- Plan price for the tier that includes the features you need.
- + extra users beyond what's included.
- + add-ons: Shopify, chatbot builder, AI, CRM.
- + Meta message fees for your monthly volume, by category and country.
- + any markup the provider adds to Meta's fees.
- + taxes, where pricing is listed before tax.
Our WhatsApp Business API pricing guide explains how Meta's per-message fees work, including the October 2026 change that made service replies chargeable.
Questions to ask in every demo
Whichever providers make your shortlist, ask each the same questions and write down the answers:
- Will the WhatsApp Business Account and number be in my own Meta business portfolio?
- How are Meta's message fees billed on my plan, and is any markup added per message?
- How many users are included, and what does each extra user cost?
- Which features on your homepage are paid add-ons on the plan I'm considering?
- Do you support WooCommerce as well as Shopify, and what store events trigger messages?
- How does COD confirmation work, and does the customer's answer update the order?
- Do you support WhatsApp Flows forms?
- What currencies and payment methods do you accept?
- How do I export my contacts and disconnect my number if I leave?
The answers often matter more than the plan prices in the table above. A cheaper plan with three paid add-ons and a markup on every message can end up the most expensive option.
Where ReploChat fits
ReploChat is a WhatsApp Business API platform built in Pakistan on Meta's official Cloud API. It's not trying to be everything to everyone, so here's where it's a good alternative to the three above, and where it isn't.
| ReploChat | |
|---|---|
| Plans | Basic PKR 4,999 / $25, Growth PKR 12,999 / $49, Enterprise PKR 29,999 / $129 per month; yearly = 10 months |
| Currency | PKR in Pakistan, USD elsewhere |
| Meta fees | Billed by Meta to your own WhatsApp Business Account; ReploChat adds 0% markup |
| AI assistant | On every plan (monthly reply quota per plan); answers from your business profile, hands over to a human when unsure |
| Chatbot builder and WhatsApp Flows | Included on Growth and Enterprise |
| Shopify and WooCommerce | Included: order confirmation, COD confirmation with Confirm/Cancel that updates the order, shipped, cancelled (utility templates). Abandoned-cart reminders (marketing templates) are automatic on Shopify; on WooCommerce they need a plugin or script posting to the store events API |
| CRM | Contacts, custom fields, labels and a Kanban sales pipeline, included |
| Mobile app | Android and iOS on Enterprise |
| Payment | Bank transfer |
Choose ReploChat if you're in Pakistan (or sell to Pakistan), want local-currency pricing and bank transfer, sell on COD and need the customer's Confirm/Cancel written back to Shopify or WooCommerce, and want AI replies without an add-on fee.
Choose one of the others if you need Instagram or other channels alongside WhatsApp (ReploChat is WhatsApp-only), a general public API or Zapier, card payments for your subscription, or an Indian-market feature such as COD-to-prepaid payment links.
Compare in detail: ReploChat vs WATI, ReploChat vs Interakt, ReploChat vs AiSensy. For a broader checklist, read how to choose a WhatsApp Business API provider.
FAQ
Which is better, WATI or Interakt?
It depends on your team and store. WATI includes a chatbot builder on every plan but charges per extra user and for Shopify. Interakt includes unlimited agents and Shopify but sells AI agents and CRM as add-ons. Price both with your real team size and add-ons.
Is AiSensy cheaper than WATI?
AiSensy has a free plan and modular add-ons, which can make it cheaper to start. Once you add its chatbot builder (₹2,500/month as listed) and AI agent builder (₹1,350/month as listed), compare the total with WATI's bundled plans.
Do WATI, Interakt and AiSensy charge for WhatsApp messages?
Yes. Meta's per-message fees apply on top of all three subscriptions. Ask each provider how those fees are billed and whether a markup is added.
What is the best alternative to WATI, Interakt and AiSensy in Pakistan?
For Pakistani businesses, look for PKR pricing, local payment, COD confirmation that updates your store and no markup on Meta fees. ReploChat is built around those needs; run a trial alongside any other option you're considering.
Which WhatsApp API provider has unlimited agents?
Interakt listed unlimited agents on its paid plans in October 2026. WATI includes a fixed number of users per plan with paid extras. ReploChat's Enterprise plan has unlimited users.
Are these prices current?
They're as listed on each provider's pricing page in October 2026. Always check the provider's live pricing page before buying.
Can I switch from WATI, Interakt or AiSensy to another provider?
Usually, if your WhatsApp Business Account sits in your own Meta business portfolio. Export your contacts, disconnect the number from the current provider, then connect it to the new one. Your approved templates and quality rating belong to the WABA, so they come with you.
Shortlisting providers? Add ReploChat to your trial list: start a free trial, connect your own number and compare the total monthly cost with your Meta fees billed directly and nothing added on top.
