Booking forms turn a WhatsApp conversation into a structured appointment or lead capture. You build a shareable form, customers fill it in, and the submissions land back in ReploChat tied to your business profile — no spreadsheet juggling.
When to use a booking form
- Appointments — consultations, demos, service slots.
- Lead capture — qualify prospects with a few structured questions.
- Registrations — events, classes, callbacks.
Create a booking form
- Open Booking → Booking Forms, then Create.
- Attach the form to a business profile.
- Add the fields you want to collect (name, phone, date/time, notes).
- Save and share the form link with customers — in chat, in a campaign, or from an ad.
Review submissions
Every completed form appears under Booking Submissions, where you can see who booked and follow up from the shared inbox. Pair a form with a chatbot flow so the bot can offer the booking link automatically when a customer asks.
💡 Keep forms short. Every extra field reduces completion. Ask only what you need to make the booking and qualify the lead.
A simple booking workflow
Ad or chat → bot offers the booking link → customer submits the form → submission appears in ReploChat → agent confirms in the inbox. The whole journey stays on WhatsApp.
Frequently asked
Can I edit a form after sharing it? Yes — open it under Booking Forms and update the fields.
Where do submissions go? To Booking Submissions in your workspace, visible to your team based on permissions.